Ollie is a conversational AI designed to keep passengers informed, ensure their safety, and provide accessibility assistance through intuitive and dynamic interactions.
My work focused on designing user experiences that enhance AI-driven conversations and improve accessibility for passengers. I conducted user research to understand passenger needs, developed interaction concepts to refine conversational flows, and designed intuitive interfaces to create a seamless and engaging experience. Through visual and interface design, I contributed to building an accessible and user-friendly system that prioritizes clarity, ease of use, and safety.
The overall mobile interface includes interactive and conversational components for the passengers to get assistance from Ollie by collaborating with Ollie through conversation, which can be verbal and non-verbal.
During the design process, our team also noticed the opportunity to re-utilize the interactive screen that was previously installed as part of the bus stop. Our team decided to implement experience outside of mobile interface, where the users could interact with the voice assistant through interactive screen.
Based on these personas, our team developed a journey map for each of these personas to see how their pain points could be resolved through implementation of voice assistance, Ollie. After building up idle journey for each user group, our team made an overall storyboard for what the experience would be like in action.